Cost, control and complexity: Managing motor claims in today’s market
Panel discussionClaims Club Briefing 2
2026-06-10 | 10:45 AM - 11:25 AM
Information
Rising repair costs, extended cycle times and the growing complexity of vehicles and supply chains increasingly define motor claims. While inflation and external pressures continue to drive costs upward, the challenge for claims teams is no longer just containment, but coordination, ensuring the right intervention happens at the right time, across repair networks, suppliers and customer touchpoints. From first notification through to repair or settlement, outcomes are shaped by how effectively insurers can manage flow, capacity and decision-making across an increasingly fragmented ecosystem.
This session will explore how claims functions are evolving to maintain control in an environment where cost drivers are interconnected, and operational execution is as critical as strategy.
- Where are the key points in the claims journey where early intervention can materially improve cost and customer outcomes?
- How can insurers better coordinate repair networks, suppliers and partners to reduce delays and improve consistency?
- What role does effective triage and routing play in getting vehicles to the right repair solution the first time?
- How are supply chain constraints, skills shortages and parts availability shaping claims control in practice?
- What does “good control” look like in today’s market, and how can it be delivered without compromising customer experience?
Speakers
Lee Kemp
Markerstudy
Head of claims product
Martyn Buchan
Activate Collision Solutions
Business development director
Oliver Crowe
Flock
Technical product manager