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The future of motor claims: Technology, automation and changing risk

Panel discussionClaims Club Briefing 2

2026-06-10 | 11:25 AM - 12:00 PM

Information

As vehicle technology continues to evolve, so too does the role of the claims function. The shift towards connected vehicles, increasing automation and the growing use of AI and data within claims processes are creating new opportunities, but also new risks. At the same time, traditional challenges such as fraud, customer expectations and regulatory scrutiny remain firmly in place, requiring claims teams to adapt without losing control of core fundamentals.

This session will examine how motor claims are likely to evolve over the next 12–24 months, where technology can genuinely deliver value, and how insurers can prepare for a future where both risk and responsibility may look very different.

How is AI and automation moving from theory into day-to-day claims handling, and where is it delivering real impact?
What does the rise of connected and autonomous vehicles mean for liability, claims processes and decision-making?
How is fraud evolving alongside new technologies, and how should detection and prevention adapt?
Where are the risks of over-reliance on technology, and how can claims teams maintain oversight and control?
What capabilities, skills and operating models will define high-performing claims functions in the next phase of the market?