Fireside Chat - Redefining the role of claims in today’s insurance landscape
KeynoteClaims & Fraud Summit
2026-06-23 | 10:30 AM - 11:00 AM
Information
The role of claims is being reshaped by a combination of external pressures and internal priorities, requiring insurers to rethink how the function supports wider business performance.
Rather than operating purely as a fulfilment mechanism, claims is increasingly central to customer outcomes, financial performance and brand reputation. This shift is prompting a reassessment of how claims is structured, what it is expected to deliver, and how success is defined.
This session will explore how claims leadership is evolving in response to these changes, focusing on strategic direction, organisational priorities and the role claims will play in shaping the future of insurance.
- How is the purpose of the claims function changing within insurers today?
- What are the key priorities shaping leadership decisions in claims?
- How are organisations redefining performance and value in claims?
- Where are insurers focusing their efforts to strengthen their claims capability?
- What will differentiate leading claims functions over the next few years?
Speakers
Chris Hand
Bupa Global
Global head of claims management