Holding it together: Delivering claims outcomes under pressure
Panel discussionClaims & Fraud Summit
2026-06-23 | 11:00 AM - 11:45 AM
Information
Delivering consistent claims outcomes has become increasingly challenging, as teams contend with rising workloads, stretched supply chains and growing complexity across both motor and property.
Day-to-day execution is being impacted by delays, resource constraints and external dependencies, making it harder to maintain service levels and control costs.
This session will examine the practical realities of managing claims in this environment, looking at where delivery is being tested and how organisations are responding to maintain performance across the claims journey.
- What is making claims delivery more difficult in the current environment?
- How are supply chain and partner dependencies affecting outcomes?
- Where are the biggest challenges emerging in managing claims from start to finish?
- How are teams adapting to maintain service levels in the face of disruption?
- What changes are being made to improve reliability and consistency in claims handling?
Speakers
Jeremy Trott
Ecclesiastical
Claims director
Billy Hinken
Pen Underwriting
Claims director