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Fraud at the front door – what insurance can learn from banking

KeynoteClaims Club Briefing 3Underwriting Club Briefing 3

2026-09-08 | 10:00 AM - 10:30 AM

Information

Fraud has become increasingly organised, technology-enabled and sophisticated, often beginning long before a claim is ever submitted. Financial institutions have invested heavily in behavioural analytics, identity verification and real-time fraud detection to tackle application fraud and social engineering at the earliest possible stage. This opening fireside explores how insurers can adopt similar approaches, examining fraud as an enterprise-wide challenge spanning underwriting, claims and customer service.

  • Application fraud, identity fraud and synthetic identities
  • AI-enabled fraud and social engineering
  • Behavioural analytics and real-time fraud detection
  • Cross-sector collaboration and intelligence sharing
  • Lessons from banking that can strengthen insurance operations

Speakers

Manulife

Peter May

Manulife

Global head of anti-fraud