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Fraud at the front door – what insurance can learn from banking

KeynoteClaims Club Briefing 3Underwriting Club Briefing 3

2026-09-08 | 10:00 AM - 10:30 AM

Information

Fraud has become increasingly organised, technology-enabled and sophisticated, often beginning long before a claim is ever submitted. Financial institutions have invested heavily in behavioural analytics, identity verification and real-time fraud detection to tackle application fraud and social engineering as early as possible.

As insurers face many of the same challenges, the opportunity extends beyond identifying fraud after the event to using AI, data and connected intelligence to detect anomalies, uncover hidden fraud networks and support better decision-making across the insurance lifecycle. This opening fireside explores what insurance can learn from banking and how those lessons can strengthen underwriting, claims and fraud operations.

  • Application fraud, identity fraud and synthetic identities
  • AI-enabled fraud and social engineering
  • Behavioural analytics, anomaly detection and real-time fraud identification
  • Using connected data and insights to uncover fraud networks and emerging patterns
  • Cross-sector collaboration and intelligence sharing
  • Lessons from banking that can strengthen insurance operations

Speakers

Manulife

Peter May

Manulife

Global head of anti-fraud

Decerto

Kumar Utpal

Decerto

Head of Business Development - UK & Ireland