Redefining personal lines – balancing affordability, service and customer expectations
Panel discussionClaims Club Briefing 3Underwriting Club Briefing 3
2026-09-08 | 11:30 AM - 12:00 PM
Information
Personal lines insurers are increasingly recognizing that the best customer outcomes are achieved when underwriting, claims and product teams work together. As affordability pressures, evolving customer expectations and new technologies reshape the market, insurers must take a more joined-up approach to pricing, risk selection and claims delivery. This session explores how greater collaboration across the insurance lifecycle can improve customer experience while supporting sustainable growth.
- Consumer Duty and delivering good customer outcomes
- Affordability pressures and changing consumer behaviour
- Digital claims journeys and customer expectations
- AI and automation supporting high-volume claims and service
- Using claims insight to improve underwriting and product development
Speakers
Ed Jackson
Homeprotect
Chief commercial officer