Insurance Post Clubs - Claims Club

Welcome to the Claims Club

Become a member for free and join our first briefing

Thank you for attending the Claims Club Briefing on 3 June 2025. The next briefing on fraud will take place on 11 September at Events @no.6, London.

REGISTER FOR BRIEFING 3

Claims Club Briefing 3

11 September, 2025 | Events@ no.6, London

Topic Focus: Fraud

How fraudsters are evolving and what insurers can do to keep pace to stop them.
How wider social and macroeconomic factors impact fraud and those who perpetrate it.
How technology is being used to both commit frauds and by insurers and partners to stop these crimes, and what companies can do to integrate the latest tools within their teams without losing sight of the value skilled staff bring to the table.

Underwriting, Claims & Fraud Forum

October 9, 2025 | NEC, Birmingham

Topic Focus: Claims innovation and

future trends

Delve into the latest innovations in claims management, from automation and blockchain to virtual assessments and digital customer experiences.
Discuss how insurers can prepare for the future of claims, including the integration of AI, IoT (Internet of Things), and quantum computing into their operations.
Explore the cultural and organizational challenges insurers face in implementing.

REGISTER FOR BRIEFING 3

REGISTER FOR BRIEFING 4

ICEYE

Verisk

Activate Group

James Burge

Group Head of Fraud & Recoveries

Hiscox Group

Kaye Sydenham

Product Manager – Anti Fraud

Verisk

Ben Fletcher

Director of Fraud and Financial Crime

Allianz

Detective Inspector Chris O’Donovan

Detective Inspector Chris O’Donovan

Deputy Head – Insurance Fraud Enforcement Department

City of London Police

Mark Allen

Head of Fraud and Financial Crime

ABI

Josh McCusker

Insurance Director

Urban Jungle

Ben McKenna

Vice President – Division Claims Manager

FM

Sophie Meiklejohn

Sophie Meiklejohn

Head of Strategy Implementation & Innovation – Claims

Howden

Paul Sowden

Strategic account manager – UK, Australasia & Africa

ICEYE

Joe O’Connell

Head of Claims

Acorn Group

Lee Kemp

Senior Product Owner - Claims

Markerstudy Group

Mark Plews

Director of Underwriting - UK

Markel

Nick Hankin

Chief Underwriting Officer

QBE International

Paul Webster

Business Solutions Provider

Earnix

Greg Cole

UK Claims Director

Aioi Nissay Dowa Europe (AND-E)

Chris Walsh

Commercial Claims Director

AXA UK

Felicity Harer

Senior transformation manager – automotive

Direct Line Group

Gennaro Vullo

Motor damage strategy controller

Allianz Insurance

Clare Davies

COO

Solus Accident Centres, Aviva

Guy Mitchell

Adjudicator

FOS

Alex Newman

Team manager

FOS

Adrian Furness

Managing director - insurance services

Activate Group

Jonathan Hewett

Jonathan Hewett

CEO

Thatcham Research