Back

Creating in-house AI solutions to get staff more comfortable using it

Panel discussionInsurance Tech & AI Club Briefing 1

2025-04-24 | 01:10 PM - 01:55 PM

Information

The AI arms race has recently intensified with the success of new offerings like DeepSeek, but many insurers remain cautious about adopting external AI tools like ChatGPT due to data protection and security concerns. Instead, they are developing in-house AI solutions, allowing employees to experiment with AI in a controlled environment. In this session, we will explore how insurers are implementing these solutions to drive internal adoption, improve efficiency, and ensure that AI is used responsibly.

  • Exploring the advantages of developing in-house AI in terms of security, control, and compliance vs outsourced solutions
  • Understanding how gradual implementation of AI and internal education can address workforce concerns
  • Examining how insurers are using AI to enhance employee roles rather than replace them
  • Analyzing real-world examples of in-house AI development and the insights insurers have gained along the way

Speakers

Crawford and Co

David Sheppard

Crawford and Co

Head of Systems, Quality and Development

AXA UK

Cali Wood

AXA UK

Head of Data and AI Strategy and Culture

Avantia Group

Dan Huddart

Avantia Group

CTO