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Claims on the Edge — inflation, gaps in cover, and the vanishing trades

Panel discussionClaims Club Briefing 2

2025-06-03 | 09:35 AM - 10:15 AM

Information

The combined pressures of rising material costs, labour shortages and global instability are pushing property claims costs ever higher. This session examines how insurers are adapting to a claims environment where even basic reinstatement is becoming more expensive—and more difficult to deliver. Panellists will discuss the ripple effects of inflation, the rise in underinsurance, and the skills crisis affecting turnaround times and customer satisfaction.

  • How inflation, the US-China trade war and global tariffs are impacting supply chains and property reinstatement costs.
  • What’s behind the underinsurance epidemic—and why policyholders remain unaware.
  • The long-term workforce risk: What happens when skilled trades disappear?
  • Challenges faced by MGAs, brokers and insurers who are utilising analogue-era payment processes.
  • Can technology reduce the manual friction in claim payouts and valuations?

Speakers

Acorn Group

Joe O’Connell

Acorn Group

Head of Claims

Urban Jungle

Josh McCusker

Urban Jungle

Insurance Director