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Claims Unchained — smashing silos with AI, automation and bold thinking

Panel discussionClaims Club Briefing 2

2025-06-03 | 11:15 AM - 12:00 PM

Information

From policy language to claims processes, the property space still suffers from systemic friction. This session examines how technology, from AI-driven triage to video validation, is transforming the customer journey and operational efficiency. But with opportunities come risks: from fraud to supplier integration challenges, speakers will share where the greatest potential lies—and what to watch for.

  • Where are AI and automation delivering ROI in property claims today?
  • What are the common failures in insurer-supplier integration, and how do we fix them?
  • How tech can reduce complaint volumes, particularly for older and vulnerable claimants.
  • Can predictive tools and live video triage speed up simple claims without compromising care?
  • What’s next for fraud detection as deepfakes and manipulation tactics evolve?

Speakers

Markerstudy Group

Lee Kemp

Markerstudy Group

Senior Product Owner - Claims

Howden

Sophie Meiklejohn

Howden

Head of Strategy Implementation & Innovation – Claims

FM

Ben McKenna

FM

Vice President – Division Claims Manager