Beyond the Risk Curve – How Brokers Are Using AI and Predictive Analytics to Transform Client Value
Panel discussionInsurance Tech & AI Club Briefing 2
2025-06-03 | 02:05 PM - 02:35 PM
Information
Brokers are under increasing pressure to deliver faster, more personalised service in a market shaped by digital disruption and rising client expectations. AI and predictive analytics are powerful tools enabling brokers to do just that—anticipating client needs, automating routine tasks, and enhancing risk insight in real time. This session explores how brokers are moving beyond traditional placement and renewal roles to become insight-led advisors, using AI to unlock value at every stage of the client journey.
- How are brokers using AI and predictive analytics to identify clients at risk of leaving and intervene proactively?
- What are the most effective ways brokers are using AI tools to personalise cover options and deliver data-led recommendations?
- How can AI help brokers improve claims experiences, from early fraud detection to triaging complex cases?
- Which parts of a broker’s workflow are being automated through AI, and what new capacity is this unlocking?
- What practical steps are brokers taking to implement AI, from vendor selection to training, and how are they measuring success?
- How are forward-thinking brokers navigating ethical, regulatory, and trust considerations when deploying AI with clients?
Speakers
David Hoare
Recorder
CTO & Co-Founder