Data, deception and detection – strengthening fraud resilience in claims
Panel discussionClaims Club Briefing 3
2025-09-11 | 11:15 AM - 12:00 PM
Information
As insurance fraud becomes more data-driven and digitally sophisticated, claims teams are on the frontline, navigating incomplete, manipulated, or misleading information under time pressure. From grey data and synthetic documentation to coordinated fraud networks, the challenge lies not just in spotting deception but in doing so with speed, accuracy, and consistency. This session brings together claims and fraud leaders to examine how teams are evolving their response: blending human insight with automation, using data more intelligently, and collaborating across the market to strengthen early detection and decision-making.
- In what ways is grey data showing up in today’s claims submissions, and how should handlers respond when information sits in a grey area between error and intent?
- To what extent are current claims processes vulnerable to data manipulation or fabrication, and where are the most common blind spots?
- What kind of collaboration or data-sharing is making a measurable difference in identifying fraud earlier in the claims journey?
- Which types of tools are proving most useful for assessing claim authenticity in real time?
- How can leaders embed fraud awareness into everyday claims handling without slowing down service or overburdening staff?
Speakers
Ben Fletcher
Allianz
Director of fraud and financial crime
Kaye Sydenham
Verisk
Product manager – anti fraud
James Burge
Hiscox Group
Group head of fraud & recoveries