From detection to decision – embedding AI into the fraud ecosystem
Panel discussionInsurance Tech & AI Club Briefing 3
2025-09-11 | 10:00 AM - 10:40 AM
Information
Insurers are increasingly adopting AI to detect fraud earlier and more accurately, but real value lies in how these tools are embedded across operations. This session explores how insurers are moving from isolated pilots to fully integrated fraud strategies, using AI to enhance decision-making across claims, underwriting, and investigation. From triage automation to cross-channel data signals, panellists will share what’s working, where challenges remain, and how AI can become a trusted ally in the fight against both opportunistic and organised fraud.
- How are insurers linking different AI tools—conversational AI, behavioural analytics, image forensics—into a unified fraud workflow?
- What’s working in real-world deployment: where has AI already reduced investigation time, improved triage, or increased fraud detection rates?
- How are teams managing the volume and variability of fraud signals from AI models, without overwhelming investigators or triggering alert fatigue?
- What governance and trust frameworks are needed to ensure that AI decisions in fraud prevention are explainable, ethical, and auditable?