State of the nation – the future of claims, seen from the ground up
Panel discussionClaims Club (Forum at Broker Expo)
2025-10-09 | 02:10 PM - 02:50 PM
Information
Today’s rising claims professionals are working in the most complex environment the sector has ever seen, balancing customer demands, automation, litigation risk, and capacity constraints.
This session brings together a new generation of claims leaders to share what they’re seeing in real time, how they’re adapting, and why they’ve chosen to build a career in claims. From digital triage and AI tools to ethical decisions and training, this is a rare opportunity to hear directly from the future of the profession.
- Why are these rising leaders choosing claims, and what do they see as their biggest strengths and challenges today?
- How are technology and automation reshaping the skills required to thrive in modern claims roles?
- What are the real frustrations and opportunities faced by younger claims professionals handling complex risks in real time?
- How should insurers rethink training, mentoring, and career development for claims teams in a hybrid, high-pressure environment?