Beyond the buzzwords – delivering real value with claims technology
Panel discussionClaims Club (Forum at Broker Expo)
2025-10-09 | 10:40 AM - 11:20 AM
Information
Claims technology is moving from experimentation to everyday use, with AI triage, image recognition, automated communications, and fraud detection now part of live workflows.
This session examines where these tools are delivering real operational and customer impact, how insurers are aligning people, processes, and technology, and where human expertise remains essential in an increasingly automated environment.
• Which claims technologies are delivering the greatest operational and customer impact today, and why?
• How are insurers measuring ROI on claims tech investments beyond cost savings?
• Where should human judgment remain central in an increasingly automated claims process?
• What governance, compliance, and audit considerations come into play as AI becomes part of claims decision-making?
• How are insurers measuring ROI on claims tech investments beyond cost savings?
• Where should human judgment remain central in an increasingly automated claims process?
• What governance, compliance, and audit considerations come into play as AI becomes part of claims decision-making?
Speakers
Tom Hart
Solera Audatex
Sales director - UK & Ireland claims